Question 1

What is your shipping policy?

Accepted Answer

All our products are hand made so please allow at least 3-5 days to pack and ship.

We ship our products to the UK using standard delivery which takes 3-5 working days.   We offer free shipping on all orders £40 or above and one rate of £4.50 for any order below £40

Currently not shipping internationally but hope to in the future.

Question 2

What is your returns policy?

Accepted Answer

If your product is damaged please contact me and I'll aim to resolve the issue as quickly as possible.

If you need to return a product please contact me with your proof of purchase and the reason for your return.  We will provide you with a return address.  We will not refund any return shipping costs.  Any returns must be received within 14 days and in perfect condition.

Question 3

What wax are your candles made from?

Accepted Answer

We make all our candles with a plant based wax which is a combination of coconut and rapeseed and nothing else.

Question 4

Where can I try your candles and diffusers before buying?

Accepted Answer

Our products are stocked in the following shops so you can try the scents for yourself.

(Full Range)
Art & Soul 
Flemingate, Beverley and Humber Street, Hull

(Yorkshire collection only, excluding seasons)
Hopfrog 
Hornsea Freeport Shopping Centre, Hornsea

(Yorkshire collection and Amber only)
Zen Me Boutique 
Umbrella Arcade, Driffield

Question 5

Do you offer diffuser refills?

Accepted Answer

They are not stocked but if you are interested please contact me and I'll see what I can do.

Frequently Asked Questions

What is your shipping policy?

What is your returns policy?

What wax are your candles made from?

Where can I try your candles and diffusers before buying?

Do you offer diffuser refills?